22bet bangladesh Privacy Policy

We collect various types of information when you open an account on the 22bet bangladesh platform and during your subsequent activity. This data collection is done solely to provide you with safe and quality service.

1.1 Information You Provide Directly

This includes information you provide yourself during registration and account management:

• Full name, date of birth, and national identity card details
• Email address, mobile number, and postal address
• Username and password (passwords are stored in encrypted form)
• Financial transaction details — such as information related to bKash, Nagad, Rocket, Upay, or bank transfers
• Documents required for identity verification

1.2 Automatically Collected Information

Information collected technically while you use the site:

• IP address, device type, and operating system
• Browser type and version
• Your activity history on the site — which pages you visited and how long you spent
• Cookies and session data
• Referral source — how you arrived at the site

1.3 Purpose of Data Collection

Collected information is used only for the following purposes:

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Preventing fraud and ensuring platform security
• Providing customer service and support
• Improving site functionality
• Meeting legal obligations

22bet bangladesh treats the security of your personal information as its highest priority. We use industry-standard technical measures to keep your data secure at all times.

2.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Passwords are encrypted with high-grade hashing algorithms — no employee or third party can view them
• Servers are protected with firewalls and intrusion-detection technology
• Regular security audits are conducted
• Automatic alerts are triggered when suspicious activity is detected

2.2 Organisational Security Measures

Beyond technical measures, we follow strict security policies at the organisational level as well. Only authorised staff may access your information, and only when required for a specific task. Every access is logged and reviewed regularly.

2.3 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations. Once that period ends, the data is securely deleted.

22bet bangladesh does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared with specific third parties in the following limited circumstances:

3.1 Service Provider Partners

We work with certain trusted technology and payment service providers to operate our platform. For example, payment gateways such as bKash, Nagad, Rocket, and Upay, or banks, for processing financial transactions. These partners receive only the information needed to carry out a specific service and are required to comply with our privacy standards.

3.2 Legal Obligations

We may disclose information when required to do so under a court order, a directive from a regulatory authority, or applicable law. Such disclosures are always made through proper legal process.

3.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other unlawful activity. This is necessary to protect the interests of all users.

Your information is not shared with third parties for any purpose other than the three stated above.

22bet bangladesh uses cookies and similar technologies to keep the website functioning properly and to improve the user experience.

4.1 Types of Cookies

• Essential cookies: Required for the basic operation of the site — maintaining login sessions and saving language preferences
• Performance cookies: Help analyse how the site is used in order to improve performance
• Functionality cookies: Remember your preferences and settings so you do not have to set them again each time

4.2 Cookie Controls

You have the option to disable cookies from your browser settings. However, disabling essential cookies may prevent certain important features — such as login or deposit — from working properly. Disabling performance and functionality cookies does not affect the core service.

You have several important rights regarding your personal information. 22bet bangladesh respects these rights and helps you exercise them.

5.1 Right to Access Your Data

You may request to see what information we hold about you. We will provide that information within a reasonable time of receiving your request.

5.2 Right to Correct Your Data

If any of your information is incorrect, you may request a correction. Some information can be changed directly from account settings; for others, you will need to contact customer support.

5.3 Right to Close Your Account

You may request to close your account at any time. After closure, processing of your personal information is restricted; only information required for legal obligations is retained for a set period.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn this off from your account settings or by contacting our support team. Essential transaction-related messages (such as password-change OTPs) will always be sent.

22bet bangladesh strictly prohibits service to anyone under the age of 21. Age is verified during registration and confirmed through the identity verification process. If a user opens an account with a false age, the account is closed immediately and any deposited funds are not returned.

We never knowingly collect information from minors. If we become aware that information from a minor has been collected, it is deleted immediately. Following our Responsible Gaming guidelines will help keep both you and your family safe.

This Privacy Policy may be updated in response to business changes, adoption of new technology, or legal requirements. If significant changes are made, we will notify you by email or via a site notice.

Continued use of the site after an update is considered your acceptance of the revised policy. The date of the latest update is always shown at the top of this page.

For any questions about this policy, please contact us. Full details are available on our About Us and Contact page.

If you have any questions, concerns, or complaints about this Privacy Policy or the processing of your information, please contact us. Our customer service team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English.

Email contact: [email protected]

We take all complaints seriously and aim to resolve them within a reasonable time. Answers to common questions can also be found in our FAQ section.